A little help with your next order. Find answers on delivery, returns, sizing and caring for your pieces.
Delivery & orders
How much does delivery cost?
UK standard delivery is £5. International delivery is £20 for most countries. See our shipping information for details.
Do you offer free delivery?
Yes. UK orders over £100 and international orders over £150 qualify automatically.
How can I track my order?
We email your tracking details when your order is dispatched.
Will I need to pay customs charges?
For deliveries outside the UK, import duties and clearance fees are payable by the recipient. Please check with your local customs authority before ordering.
Who can help with an order?
Email customerservice@bolongarotrevor.com with your order number and enquiry.
Returns & exchanges
What is your returns policy?
Items, excluding underwear, can be returned within 30 days of delivery in their original condition and packaging. Include your order number or customer details. Read our full returns policy.
How do I start a return?
UK customers can use our returns portal. International customers should follow the instructions and download the form on our shipping & returns page.
Can I exchange an item?
Exchanges are available for a different size of the same style.
How long does return processing take?
We aim to process returns and exchanges within three weeks of receipt. Busy sale periods may take longer.
Sizing & leather care
Where can I find sizing information?
Visit our size guide for womenswear and menswear measurements. For help choosing a size, contact customer service.
How should I care for leather?
Keep leather away from direct heat and excessive sunlight. If wet, dab gently with a soft cloth and dry naturally at room temperature. Store in a cool, ventilated space rather than a plastic cover. Follow the garment’s care instructions.
Are variations in leather normal?
Leather can vary in grain, tone and natural markings. These features give each piece its character. If you have a concern about your item, please contact us.
Still need a hand?
Our customer service team can help. Get in touch.