We offer refunds or exchanges on any items (excluding underwear) returned within 30 days of delivery, providing they are returned in the same condition in which they were sold and in their original packaging. Any items returned after 30 days of delivery will not be refunded and may not be returned to you. Also, any returns sent back without any reference to the order number or customer details will not be processed. Exchanges are only offered on other sizes of the same style. We aim to process returns & exchanges within 3 weeks of receipt of the returned items. However, please note that during busy periods such as seasonal or promotional sales, processing may take longer. If you need to return any item(s), please fill out the returns form enclosed with your order and return to the address on the form using your chosen shipping company. Please note that the shipping costs for returns will not be refunded.
For any further queries about returning an order, please email firstname.lastname@example.org
Address for Return of Goods:
FAO: Customer Service
Please include your order number within the package. Download the return form here.